FAQ

You can contact our customer support using the contact form:
www.vintagedimare.com/contact.html
or by email:
info@vintagedimare.com

Yes. Transfer of information on the website vintagedimare.com occurs in a secure context using protocols operating on the Internet. Payment card numbers are not stored on the website www.vintagedimare.com, but on the secure website of our banking institution.

You can browse the site vintagedimare.com, without publishing any personal information. However, when you open an account on the site vintagedimare.com, we collect the data necessary for invoicing and delivery of your order: your name, address, email address, etc. 

Click on the "Forgot password" link located on the login page. Enter your email address, you will receive an email immediately, then click on the link to change your password.

How can I change my account on vintagedimare.com?

At any time, you can edit your account details by clicking on the "Account" button, the icon of which is located in the upper right corner of the screen. After identification, you can make the necessary changes through the menu.

Purchases can be paid by credit card (Mastercard, Visa). You can also pay for purchases via ApplePay or GooglePay. Our payments are secure.

Website www.vintagedimare.com delivers worldwide. 

Any order placed before 12:00 is shipped on the same day, except weekends and holidays. You will receive an email to confirm the processing of the order, as well as its dispatch. At the end of the holiday season or in exceptional circumstances, please contact customer support for more information

Delivery is free from €200.

You have the opportunity to return any product ordered on the site www.vintagedimare.com, within 14 days from the delivery date.

The item must be returned in its original condition: it must not be worn, altered, washed or damaged. It must be returned in its original packaging.

Any return that does not meet the requirements or is not suitable for resale (damaged, used or contaminated) cannot be the subject of a refund.

How to return the product ordered on the website www.vintagedimare.com ?

Any refund request must be announced in advance.

To request a refund, go to your customer account and follow the refund procedure:

My account

My orders

Click "View" for the corresponding order.

Click "Return"

Then finally click "New Refund Request".

You have the option to request:

Refund: The refund delivery costs will be at your expense.

As soon as your request for a refund is accepted, you will receive an email indicating the procedure for returning your parcel. Whatever the type of return, the item must be returned in its original condition and packaging, with a note indicating the return number, name, address and reason for the return.

Upon receipt of the returned goods, the refund will be made directly to your bank account, depending on the payment method used when ordering. The refund amount will be equal to the price of the returned product without penalties, except for the return costs, which remain at your expense.

In case of refund, except for defective products or order error on our part, the shipping cost of your original order cannot be refunded to you.

An email will be sent to you to confirm the return of your order or to indicate the code of your credit note to be refunded.

To ensure optimum condition and preserve the shine of your valued jewelry we strongly advise you to follow these basic rules:

Minimise contact with agents that can accelerate the tarnishing process. These include skin creams, perfumes, hairspray, perspiration, acidic skin ph., salty air, sulphurous air, humidity, chlorine, sea water and medication secreted through skin

Remove jewellery when bathing or swimming and before going to bed

Take it off before doing any exercise or physical activity to keep it away from extra knocks and sweat.

Store it neatly away when not in use. Avoid extreme temperatures and direct sunlight.